What’s the plan to fix your IT Support?

problem-analysis-solution

Ready to Fix your IT Projects? Here is a 10 – 30 – 90 day plan

The first 10 Days
Our Project Success Manager(s)  will engage with you to understand the IT Support requirements and prepare a list of critical and pressing Issues that need to be dealt with urgently.

We will work with you to arrive at the best option to deal with your IT support needs.

The next 30-day plan
With your buy-in, we will process to the next stage to make difficult but needed changes to the Projects, Programmes and the IT Portfolio.
This is the hardest part because if we don’t change for the better, we will continue to accrue the same old results.

The new IT support team will be on-boarded with this clear mandate to improve IT support processes.

The 90 day plan

This is the crucial phase where we setup the Support teams for Success and watch your Business deliver growth.

The support team starts thinking of Business outcomes and Business benefits to justify their engagement. This type of focus can deliver many benefits like

  • Improved Customer facing operations
  • Improvemenet in delivery to the Business
  • Challenging everyday on how to improve Customer Service, Sales and Marketing
  • Delivering continuous improvements in a cost-effective manner